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Cannot open SharePoint 2010 Approval task form from Outlook


When trying to click on Open this task from Outlook 2010, it brings an error
- "Outlook cannot open a new form. The form contains schema validation errors" Element '{http://www.w3.org/1999/xhtml}div' is unexpected according to the content model of parent element '{http://schemas.microsoft.com/office/infopath/2009/WSSList/dataFields}Body'.

As given in the error message, the issue is with the Body column of the workflow tasks list. For the approval workflow, there would be a tasks list. In the workflow task list, the Body column is Enhance Rich multi-line column. Change the setting to Plain text, instead of enhanced rich text.
After that do an iisreset.

Comments

  1. thanks for the tip it worked!!

    ReplyDelete
  2. Thanks for this! It worked for me as well! :D

    ReplyDelete
  3. the above method won't always work if the customers used rich text already. I upgraded the SharePoint platform with June 2014 CU and it worked.

    ReplyDelete
  4. It worked for me also. Thank you from a struggling beginner in SP.

    ReplyDelete
  5. Find the column description in Workflow task list and change the column type

    ReplyDelete
  6. It also worked for me. Thank you so much.

    ReplyDelete

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