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Cannot open SharePoint 2010 Approval task form from Outlook


When trying to click on Open this task from Outlook 2010, it brings an error
- "Outlook cannot open a new form. The form contains schema validation errors" Element '{http://www.w3.org/1999/xhtml}div' is unexpected according to the content model of parent element '{http://schemas.microsoft.com/office/infopath/2009/WSSList/dataFields}Body'.

As given in the error message, the issue is with the Body column of the workflow tasks list. For the approval workflow, there would be a tasks list. In the workflow task list, the Body column is Enhance Rich multi-line column. Change the setting to Plain text, instead of enhanced rich text.
After that do an iisreset.
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Comments

  1. Anonymous16 January 2013 at 19:17

    thanks for the tip it worked!!

    ReplyDelete
  2. Anonymous8 May 2014 at 08:52

    Thanks for this! It worked for me as well! :D

    ReplyDelete
  3. Unknown20 March 2015 at 06:30

    the above method won't always work if the customers used rich text already. I upgraded the SharePoint platform with June 2014 CU and it worked.

    ReplyDelete
  4. Anonymous24 March 2016 at 22:50

    It worked for me also. Thank you from a struggling beginner in SP.

    ReplyDelete
  5. Apostolis5 September 2017 at 15:43

    Find the column description in Workflow task list and change the column type

    ReplyDelete
  6. Anonymous10 July 2018 at 14:48

    It also worked for me. Thank you so much.

    ReplyDelete

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